Last updated: 27 July 2026
This page explains delivery, local collection, cancellations and returns. It forms part of our Terms and Conditions and does not reduce a consumer’s legal rights.
Delivery
Available services, charges and estimates are shown at checkout. Lead times differ by product and may begin after payment, final artwork or proof approval. Unless a different period is agreed, consumer orders will be delivered without undue delay and normally within 30 days.
Please provide a complete and accurate address. If a parcel is delayed, damaged or appears lost, contact us promptly at info@wristbandsplus.co.uk or 01260 273 792 so that we can investigate with the carrier. Risk passes to a consumer when the goods are delivered to the consumer or a person they nominate.
Local collection
Where Local Collection is offered at checkout, no delivery charge applies. We will confirm when the order is ready. Please do not travel until that confirmation has been received. Collection is from:
46 Bromley Road, Congleton,
Cheshire, CW12 1PT
Please bring the order confirmation and, where reasonably requested, identification or the name of the person authorised to collect.
Changing or cancelling before production
Contact us as soon as possible if you need to change or cancel an order. We will help where we reasonably can, but personalised production may start quickly after artwork or proof approval. Once personalised goods are in production, a change-of-mind cancellation may not be available.
Consumer change-of-mind returns
For standard, non-personalised goods bought online, a consumer normally has 14 days from delivery to tell us that they wish to cancel, then a further 14 days to return the goods. Please email info@wristbandsplus.co.uk with the order number and decision to cancel. The model form below may be used but is not compulsory.
Unless the item is faulty or we agree otherwise, the customer is responsible for the direct return cost. Goods may be inspected as they would be in a shop; a lawful deduction may be made if handling has reduced their value.
We will refund eligible payments, including the basic outbound delivery cost, within 14 days after we receive the returned goods or evidence that they were sent back, whichever is earlier. Extra cost for an enhanced delivery service is not refundable beyond the standard delivery amount.
Personalised and custom-made goods
The statutory change-of-mind cancellation right does not normally apply to goods made to your specification or clearly personalised. This includes products printed, woven, engraved or otherwise made with customer-supplied wording, branding, images, colours or artwork. Your rights still apply if those goods are faulty, not as described or not produced in accordance with the agreed specification.
Faulty, damaged or incorrect goods
Contact us promptly with the order number, a description and useful photographs. Consumers are entitled to the remedies provided by the Consumer Rights Act 2015 where goods are faulty, not as described or not fit for purpose. This can include the short-term right to reject eligible goods within 30 days and, depending on the circumstances, repair, replacement, price reduction or refund. We will cover reasonable return costs where goods are confirmed faulty or incorrect.
Return address
Please contact us before returning anything so that we can provide the correct reference and instructions. Unless we tell you otherwise, returns are sent to:
46 Bromley Road, Congleton,
Cheshire, CW12 1PT
Model cancellation form
To Wristbands Plus Limited, 46 Bromley Road, Congleton,
Cheshire, CW12 1PT, info@wristbandsplus.co.uk:I/We give notice that I/We cancel my/our contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:
Business customers
Statutory consumer cancellation periods do not apply to purchases made wholly for business purposes. Business customers should contact us promptly; returns or changes are subject to the order agreement and our Terms and Conditions.